top of page


Service Terms and Conditions

This Service has been arranged for You and is administered by BPN HOME SERVICES LTD, whose registered offices are situated at Office 1 Pebble Court, Macklin Road, PO22 8PQ and who can be contacted on 0844 334 3815



DEFINITIONS: Administrator, We or Us. BPN HOME SERVICES LTD ( Office 1 Pebble Court, Macklin Road, PO22 8PQ who have responsibility for selling the Customer this Annual Service. Cost. The monies You have agreed to pay for this Annual Service as shown on the paperwork for the Service. You, Your, Annual Service Holder or Customer. The party set out on the paperwork who is entitled to a Service under this Annual Service.

What is Serviced: Your Boiler and/or your domestic white goods will be serviced by Our engineers, who will provide information on how to remedy:

Any safety issues found during the service, any potential problematic issues discovered during the service.

Your Service Visit will include:

A. A complete safety inspection of yourBoiler and/or  domestic white goods. B. Carbon monoxide testing C. Testing and inspection of all main boiler components D. Thorough checks for signs of wear and tear, leaks, and corrosion E. Flue inspection F. The repair of minor problems found during the service (dependent on severity and work required) G. Recommendations for maintenance to ensure you boiler and/or  domestic white goods continues working efficiently and safety.

Your Service will apply to the Boiler and/or  domestic white goods that you told us you have when You first arranged the service, or when we first contacted you about our services.

Your Service will also include:

A telephone helpline offering help and technical advice in respect of your Boiler and/or  domestic white goods, 6 days per week (Mon-Sat inclusive, excluding Public Holidays) on 0844 334 3815. This phone-line is subject to availability.

How to make a request under this Annual Service: To request the date of your service for your Boiler and/or  domestic white goods You should contact us on: 0844 334 3815 Or write to us at: Office 1 Pebble Court, Maklin Road, PO22 8PQ Liability: We will not be liable for service delays or failures where we are faced with circumstances outside of our reasonable control, such as acts of god, outbreak of hostilities, riots, civil disturbance, acts of terrorism, acts of government or authority, industrial action, fire, subsidence, explosion, flood, snow, fog or other bad weather conditions, default of contractors. You can receive a engineer call outs after 30 days. The maximum the company will payout should it be needed is £500. The service agreement does not cover existing faults.

Cancelling your Annual Service: You may cancel this Annual Service by giving us notice in writing within 28 days from receipt of our details including these terms and conditions or, if later, from our receipt of your payment (the cooling off period). If you cancel it within this period we will provide you with a full refund. Your right to cancel will be lost if you have received a service from us during this cooling off period with your agreement. Except for the cooling off period, you may not otherwise cancel your Annual Service before the expiry of the applicable term. Consumer Protection (Distance Selling) Regulations 2000: You may cancel this Annual Service by giving notice in writing at any time up to and including the 8th working day (excluding Saturdays, Sundays and public holidays) after You receive the Annual Service documents. If You have used a service under this Annual Service We reserve the right to make a reasonable charge for the direct costs We have incurred in providing the services that You have received. Refunds, when agreed will normally be credited to your bank account within 5-10 working days.

Governing Law: Your Annual Service is governed by the laws of England and Wales and the jurisdiction of the English courts will apply. Payment: In consideration of the services we provide, you will pay us the amount stated in the letter that will accompany these terms and conditions. The amount must be paid in full and in advance in every case, unless we have agreed to spread the cost over a different period. If your payment for the service is spread over a period of time, once you have received your service you will remain fully liable for the remainder of your payments.

Transferring your Service: Your Annual Service only applies to the original Boiler and/or  domestic white goods and to no other equipment unless it is replacement equipment provided by us.

Complaints Procedure: If You wish to register a complaint, in the first instance please call us on 0844 334 3815 Alternatively you may write to the Customer Support Manager at: BPN HOME SERVICES LTD,Office 1 Pebble Court, Macklin Road, PO22 8PQ or you can email us at Please include your name, full address, and nature of your complaint. Exclusion of third party rights: This Service is for your sole benefit and for any permitted transferee. No rights or benefits are given to any third party and the provisions of the Contracts Act 1999 do not apply to this Annual Service.

Additional information: The Annual Service is entered into with BPN HOME SERVICES LTD. Your payment will be collected by BPN HOME SERVICES LTD Company Registration Number 09311905 Registered Offices: Office 1 Pebble Court, Macklin Road, PO22 8PQ

We reserve the right to delay or suspend the provision of any services until we are in receipt of cleared funds.

Data protection: BPN HOME SERVICES LTD is committed to maintaining the personal data that you provide in accordance with the requirements of Data Protection Legislation, complying with the data protection act 1998. We will not provide you data to any third party without your prior consent, although we may supply it to any sub-contractor or agent we may use for the purposes of carrying out our obligations under your Annual Service. The information that you provide to us will be used by us to fulfil your orders, for account management, payment, and marketing purposes. We may use the information that you provide to us to send you information about our products services and promotions (or those of our associated companies) as these may be of interest to you, unless you have indicated that you do not wish to receive such information by writing to or telephoning our data protection compliance manager at BPN HOME SERVICES LTD , Office 1 Pebble Court, Macklin Road, PO22 8PQ Tel: 0844 334 3815 or Email:

Any questions, service requests or complaints regarding this Annual Service should be sent initially to BPN HOME SERVICES LTD by telephoning us on 0845 053 1729

bottom of page