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Cancellation Policy

You may cancel this agreement by giving us notice in writing within 28 days from receipt of our details including
these terms and conditions or, if later, from our receipt of your payment (the cooling off period). If you cancel it
within this period we will provide you with a full refund. Your right to cancel will be lost if you have received a
service from us during this cooling off period with your agreement. Except for the cooling off period and the
circumstances described under Changes to your agreement below, you may not otherwise cancel your agreement
before the expiry of the applicable term. Consumer Protection (Distance Selling) Regulations 2000: You may
cancel your agreement by giving notice in writing at any time up to and including the 8th working day (excluding
Saturdays, Sundays and public holidays) after You receive the Annual Service documents. If you have used a
service under this Annual Service We reserve the right to make a reasonable charge for the direct costs we have
incurred in providing the services that you have received. Refunds, when agreed will normally be credited to your
bank account within 5-10 working days.

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